Delete your account
This page is for LocalSocal, run by Local Socal Online Services. You can ask us to delete your account and the personal data linked to it. You do not need the app to do this.
How to ask
- In the app: open Account, then tap Delete my account. You get a reference number that starts with AD.
- Without the app: email albertlocalsocal@gmail.com with the subject "Delete my account". Write the email address you signed up with and the name on the account.
For an email request we may ask you to confirm that it is really you, for example by replying from the email address on the account. We do this so nobody can delete your account for you.
Before you ask
If you have an order that has not been delivered or cancelled yet, we cannot delete your account until it is finished. Finish or cancel the order first (see the Cancellation and Refund Policy).
What we delete
We delete or anonymise the following within 30 days of your request:
- your name, email address and sign-in details;
- your phone number;
- your delivery addresses and map locations.
What we may keep
- Order records (items, amounts and dates), with your name, phone number and address removed. Tax, accounting and consumer laws require us to keep these for a period.
- Complaints and support messages, for as long as needed to resolve them and to deal with any legal claim.
What happens next
- We confirm your request with a reference number.
- We finish within 30 days and confirm when it is done.
- Deleting your account cannot be undone. To use LocalSocal again you would need to create a new account.
Questions? See "Contact and grievances".