Privacy Policy
This policy explains what personal data LocalSocal collects when you use our app, why we collect it, who can see it, how long we keep it, and what you can do about it. We have tried to write it in plain language.
1. Who we are
LocalSocal is run by Local Socal Online Services, Haflong, Assam, 788819 ("we", "us"). We decide why and how your personal data is used. You can reach us at albertlocalsocal@gmail.com or 9717367055.
2. What we collect and why
We collect only what we need to take your order, deliver it and make the service better.
- Your name and email address: to create your account, sign you in, and contact you about your orders.
- Your password: it is stored in scrambled form by our sign-in provider. We cannot read it.
- Your mobile number: you enter it at checkout so the delivery person or our team can call you about your delivery.
- Your delivery address and map location: the address you type, and the map position (coordinates) of your delivery point. If you tap "Use my current location", the app reads your phone's location once, at that moment. We do not track your location in the background. We use it to work out the delivery distance and fee and so the delivery person can find you.
- Your location while you browse: on the home screen, when you have allowed location access or when you tap "Use my location", the app reads your phone's location to show the nearest restaurants first and to show the name of your area. This position stays on your phone: we do not receive it or save it, and we do not track your location in the background.
- What you type in the search box: we save the words anonymously, together with how many restaurants matched, the date and time, and the name of your area (for example "Moulhoi Area"). We do not link them to your account, name, phone number, address or device. We use them to learn what people look for and which food or kitchens to add. Please do not type personal details in the search box.
- Your orders: what you ordered, the amounts, how you pay (cash on delivery), the order status, times, and your delivery PIN. We use these to prepare and deliver your order, show your order history, keep our accounts and tax records, and sort out complaints.
- Messages you send us, such as a complaint or a support request.
- Basic technical data such as your IP address, app version and device type. Our service providers record this in server logs to keep the service secure and fix faults.
We do not use your data for advertising, and we do not sell it.
3. Who can see your data
- The restaurant sees what you ordered and your order number. We do not show it your phone number or your delivery address.
- The delivery person sees your delivery address and phone number, and asks for your delivery PIN when your order arrives.
- Our team sees your account and order details so we can run orders and help you. Our team can also see the words people search for, but not who searched.
- Our service providers run our systems for us (our cloud database and sign-in provider is Supabase). They handle your data only to provide that service to us. Their servers may be outside India.
- Government or law-enforcement authorities, only when the law requires us to share data.
- A new owner, if the business is ever sold. Your data would stay protected by this policy.
We do not sell or rent your personal data to anyone.
4. Your consent
When you create an account you agree to this policy. You can withdraw your consent at any time by deleting your account (see section 6). If you withdraw consent, we can no longer provide the service to you.
5. How long we keep your data
- Account details: for as long as your account exists. After you ask us to delete your account, we delete or anonymise them within 30 days.
- Order records: for as long as tax, accounting and consumer laws require us to keep them. After you delete your account we may keep order records (items, amounts, dates) with your name, phone number and address removed.
- Complaints and support messages: for as long as needed to resolve them and to deal with any legal claim.
- Search words: they are not linked to you, so they cannot be looked up or deleted by account. We delete them after 12 months.
6. Your choices and rights
You can:
- ask what personal data we hold about you and how we use it;
- ask us to correct data that is wrong or out of date;
- ask us to delete your data: in the app, go to Account > Delete my account, or write to us;
- withdraw your consent;
- nominate someone to exercise these rights for you if you die or cannot act yourself;
- complain to us, and if you are not satisfied, to the Data Protection Board of India once it is operating.
Write to albertlocalsocal@gmail.com with the subject "Privacy". We reply as quickly as we can and within 30 days.
7. Children
LocalSocal is for people aged 18 or over. We do not knowingly collect personal data from anyone under 18. If you think a child has given us their data, tell us and we will delete it.
8. Keeping your data safe
Data travelling between the app and our servers is encrypted. Our database rules limit each customer to their own data, and our staff can open only what their work needs. No system is perfectly secure. If a breach affects your data, we will tell you and the authorities as the law requires.
9. The web version
If you use LocalSocal in a web browser, it keeps your sign-in session in your browser so you stay signed in. We do not use advertising cookies or trackers.
10. Changes to this policy
If we change this policy we will update the date at the top. For important changes we will also tell you in the app.
11. Contact and complaints
Grievance Officer: Albert. Email albertlocalsocal@gmail.com, phone 9717367055. Postal address: Haflong, Assam, 788819. See also "Contact and grievances" in the app.