Terms of Use

Last updated: 27 October 2026

These terms are the agreement between you and Local Socal Online Services ("we", "us") for using the LocalSocal app and website. By creating an account or placing an order you agree to them. You can look at menus without an account.

1. What LocalSocal is

LocalSocal is an online platform that lets you order food from local restaurants and kitchens in Haflong and Dima Hasao, and arranges delivery to you. The restaurants are independent businesses. Each restaurant is the seller of the food and is responsible for it. We run the platform, calculate your bill and arrange the delivery.

2. Your account

You must be 18 or older to create an account.
Give us correct details and keep them up to date, including your phone number and address.
Keep your password private. You are responsible for what happens through your account. Tell us at once if you think someone else is using it.
One person, one account.

3. Where we deliver

We deliver only inside our service area. Delivery times shown are estimates, not promises. Weather, road blockages, landslides, power or network failures and similar things outside our control can cause delays. We may decline an order for an address we cannot reach.

4. Ordering and prices

Restaurants set their own menu prices.
Our servers calculate your bill. It shows the items total, the delivery fee, GST on food, our platform fee, and the total to pay. The total you see when you place the order is what you pay.
For addresses beyond our standard delivery range, you send an order request instead. We call you on the phone number you gave to confirm the delivery charge before the order goes ahead.
An order is accepted when the restaurant confirms it. A restaurant may decline an order, for example if it is closed or an item has run out. If so, you pay nothing.
Each restaurant may set a minimum order amount.

5. Payment

At the moment you pay in cash when your order arrives. Please keep the right amount ready. If we add online payment, we will update these terms and show you the options at checkout.

6. Delivery and your delivery PIN

When your food is picked up, a 4-digit delivery PIN appears under My orders. Give it to the delivery person only when you have your food in your hands. LocalSocal, the restaurant and the delivery person will never ask for it by phone or message.

Once you give the PIN, the order is treated as delivered.
Please be reachable on the phone number you gave. If we cannot reach you or find you after a reasonable wait, the delivery person may leave and the order is treated as refused.

7. Cancellations, refunds and problems

These are in our Cancellation and Refund Policy, which is part of these terms.

8. Food safety and allergies

Restaurants are responsible for the quality, hygiene, ingredients and food-safety licences of the food they sell. We cannot check ingredients. If you have an allergy or a dietary need, ask the restaurant before you order. Photos and descriptions are a guide.

9. How restaurants are listed

Restaurants are listed in alphabetical order. We do not rank restaurants, and no restaurant pays to be listed higher or treated differently in the list.

10. Using the app properly

Please do not:

place fake orders, or orders you do not mean to accept;
insult, threaten or harass restaurant staff, delivery persons or our team;
try to break, copy or interfere with the app or its security;
make false complaints or misuse refunds.

If you do, or if orders are repeatedly refused, we may limit your account, for example by switching off cash on delivery, or close it.

11. Our responsibility

We are responsible for our own services: the platform and the delivery. The restaurant is responsible for the food. Nothing in these terms takes away your rights under the Consumer Protection Act, 2019 or any other law, or limits our liability where the law does not allow it to be limited. Subject to that, we are not liable for indirect losses, or for delays caused by things outside our control.

12. Changes

We may change the app or these terms. We will update the date at the top. If you keep using LocalSocal after a change, you accept the new terms. For important changes we will tell you in the app.

13. Law and courts

These terms are governed by the laws of India. The courts at Haflong have jurisdiction, but nothing here stops you from making a complaint to the consumer commission where you live or work, as the Consumer Protection Act, 2019 allows.

14. Contact and complaints

Questions about these terms: albertlocalsocal@gmail.com or 9717367055. Complaints go to our Grievance Officer, Albert, albertlocalsocal@gmail.com, 9717367055.